FAQS

❓ FAQs | Frequently Asked Questions

1. Do you offer worldwide shipping?

Yes! We ship to most countries around the world.
Shipping times vary depending on your location.

2. How long does shipping take?

Processing time: 1–3 business days
Estimated delivery time:

• United States: 10–15 business days

• Europe: 10–20 business days

• Australia / Canada: 10–20 business days

• Rest of world: 12–25 business days

Please note that delays may occur during holidays or due to customs.

3. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can track it on:
17TRACK

If you cannot find the tracking email, feel free to contact us.

4. Can I change or cancel my order?

If your order has not been shipped, we may be able to modify or cancel it.
Please contact us within 12 hours after placing the order.

Once the package is shipped, changes or cancellations are no longer possible.

5. What should I do if I received the wrong or defective item?

We’re so sorry!
Please contact us with:

• Order number

• Photo of the product you received

We will happily send a replacement or solve the issue for you.

6. Do you accept returns or refunds?

Yes! We offer a 30-day return policy for unused items in original condition.
Please check our Refund Policy page for full details.

7. Do you offer gift packaging?

At the moment, we do not offer custom gift packaging,
but many of our items are naturally cute and perfect for gifting.

8. My tracking shows “delivered” but I didn’t receive my package. What can I do?

First, please check with neighbors, your mailbox, or your local post office.
If you still cannot locate your package, contact us and we will help you investigate.

9. How can I contact customer support?

You can reach us anytime at:
📧 service@fancyjoys.com
We reply within 24–48 hours on business days.